Refund policy

Returns

• Items can be returned for a full refund within 30 days of receipt of the product.
• Items must be returned unworn and as new, fit for re-sale in undamaged original packaging.
• Please ensure items are packed to avoid damage to both the product and the packaging.
• To obtain a refund or exchange, proof of purchase must be provided.
• Return postage costs are the responsibility of the buyer and we strongly recommend all items are returned using a insured signed for service as items lost in the post cannot be refunded.
• Returns will need to be sent to the following address: Unit 2 Constellation Park, 15 Orion Way, Kettering, Northants, NN15 6NH.
• All products sold from our store are guaranteed to be fit for their intended use. Please ensure you only use items for what they were intended for as we will not accept liability for defects caused by misuse. In the unlikely event that goods are received faulty or have developed a fault during a short period of time please visit www.hxlondon.co.uk/returns to start the returns process. Please ensure details and photographs of the fault are included.
• We will exchange faulty items which have been used or worn. We will only refund an item when an alternative cannot be sourced.

None of the above affects your statutory rights as a consumer.

You can always contact us with any return questions at support@wellingtonwarehouse.co.uk.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@wellingtonwarehouse.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Item Images
We endeavour to ensure pictures are accurate to the colour and style of our listings but please note there may be variations in styles and colours from the products due to monitor settings, changes made by manufacturers, flash photography etc so you if are unsure please contact us and we will send additional images.